FAQ  /  Track Your Order
Why was my package returned?


There are multiple possible reasons:

1) Wrong or incomplete address

2) Invalid phone number

3) Consignee unavailable

4) Unable to deliver

Please go to "Track Order Details" under "My Orders" to find the tracking number first and contact the shipping company for more information. 

You may also contact our Customer Service Team with Live Chat or Ticket for further help.

Have more questions? Contact us.
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