FAQ  /  Return & Refund
What is your return policy?

Epiclyshop

1. Cancel Policy
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be canceled.

1.1. Cancellation before payment
1.1.1. Log into "My Account" and click on "My Orders".
1.1.2. Click on the order number that you would like to cancel.
1.1.3. Click on “Delete this order” and confirm that you want to cancel it.

1.2. Cancellation after payment
Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.
1.2.1. Orders canceled before shipping will be eligible for a full refund, except for made-to-order products.
1.2.2. Once your order has been shipped, it can no longer be canceled.



2. Return Policy

If the item you received is not exactly correct at our website described and do not fit you then you can e-mail to [email protected] to request a RETURN or EXCHANGE within 14 days.

If 14 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.


2.1 How to Return

2.1.1. Once you want to return a product, please send us a return/exchange request to [email protected] including the following details:

- Your order number;

- SKU number or name of the product and the quantity;

- Evidence picture/video showing the problem/defect.

 

2.1.2. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number.


2.1.3. All the return item(s) will go through inspections. We will reship the right one or process the refund when we confirm that the product has the problems you mentioned.


2.2 Return Conditions

To be eligible for a return, your item must be in its original condition – unwashed, unused and undamaged. It also need to be in the original packaging with all the original labels. If not, the buyer will be responsible for all incurred fees and no refund will be issued.


3. Refund Policy

Once we receive the returned items, it will take up to 5 business days for us to process the refund. The refund should reflect your account depending on the method of payment.

If you would like us to refund the amount to your PayPal account, that will take 2-7 business days.

If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 10-30 business days.


Note: Returning shipping charges are non-refundable (we do not accept packages returned using C.O.D. delivery).

Thank you for your understanding.


4. Exchange

All of our products can be exchanged until they are shipped. You can contact our customer service to exchange your order.

Unfortunately, we are unable to process exchanges at the moment once your order has been shipped.

If the item you received is correct at our website described and they do not have any quality problems, we would not provide the return service.

We apologize for this inconvenience.


Have more questions? Contact us.
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